FAQs (Frequently Asked Questions)

You have got questions and we have got answers. Take a look below at some of the most frequently asked questions about Poise Fit Barre. If you can’t find the answer to what you are looking for, feel free to contact us.
What do I need for a class?

All you need is your water bottle, comfortable workout clothes and a cute pair of grip socks!  Don’t have any grip socks? Not to worry,  we have some great styles you can purchase in our studio boutique.

Aside from our yoga class where you need to bring your own mat, we have all the equipment to ensure you have an incredible workout in all of our other classes.

What time should I arrive for a class?

Please arrive 5-10 minutes before the start of your class to get checked in and ready for your class.  Late comers are not permitted and doors are locked at the beginning of class.

Do I need to register for a class?

Class registration is available 7 days in advance and closes 1 hour before class begins. Pre-registration is required for our classes and you can register for class through our online booking system or app.

What if I need to cancel my class?

We provide a 12 hour cancellation window if you need to cancel your class. Should you cancel less than 12 hours before class, our late cancellation fee of $15 will be applied to your account. Don’t cancel your class and not attend, our no show fee of $20 will be applied to your account.

We understand that life happens! Please email or contact us through our app and we will happily remove you from class at no charge.

What is your refund policy?

All payments must be received prior to the start of class and no refunds will be given for amounts paid for classes. Memberships and class packages are non-refundable and non-transferable.

Where are you located?

We are located at 2744 St. Johns Street in Port Moody.

Parking is available on St. Johns Street and nearby streets, or in the underground parking conveniently located under our building.  Access to the underground is off the laneway from Grant street.